COURSE CONTENTS

The Advanced Certificate for the Executive Assistant: ACEA® course covers the following topics:

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Introduction


  • Personal introductions
  • Course background

The Modern-Day Executive Assistant


  • The journey
  • Future skills
  • Characteristics and qualities

Understanding Ourselves and Others


  • Emotional intelligence at work
  • Know your inter-personal style and how your behaviour impacts others
  • Learn how to manage others
  • DISC personality assessment
  • Measuring your emotional intelligence
  • Resilience
  • Service orientation

Presentation Skills


  • Overcoming fear
  • Planning presentations
  • Presentation preparation and tips

Organisations and Strategies


  • The modern organisation
  • Vision, mission and core values
  • Corporate strategies
  • Principles of planning setting goals and objectives

Performance Measurement


  • Understand why organisations measure
  • The balanced scorecard
  • Measuring an Executive Assistant’s performance

Personal and Corporate Ethics


  • Corporate social responsibility
  • Personal ethics
  • Corporate ethics
  • Dealing with ethical dilemmas

Motivating Performance


  • What motivates you?
  • The 5 key motivation theories
  • Maslow vs Herzberg

Project Management


  • What is a project?
  • Why projects go wrong
  • The golden rules of project management
  • Project management methodologies
  • Work breakdown structures (WBS)
  • Project estimating
  • Project scheduling tools
  • Controlling the project
  • Status reporting

Risk Management


  • What is risk management?
  • Why organisations manage risk
  • Barriers to effective risk management
  • Risk quantification and measurement
  • Risk response options

Stakeholder Management


  • What is stakeholder management?
  • Stakeholder mapping
  • Managing different stakeholders

Quality Management


  • Defining quality
  • The cost of quality
  • Quality planning

Time Management


  • Definition of time management
  • Multi-tasking
  • The time management process
  • Delegation
  • Running effective meetings

Leadership Skills


  • Understanding leadership vs management
  • Building trust
  • Developing influencing skills
  • Assess your leadership competencies and learn how you can develop your strengths

Communication Skills


  • Develop your ability to influence and communicate with others
  • Communication strategies and techniques
  • Listening skills
  • Verbal and non-verbal communication
  • Barriers to communication

Financial Awareness


  • Financial accounting vs management accounting
  • Understanding the 3 key financial statements
  • Principles of budgeting

Critical Thinking & Problem Solving


  • What is critical thinking?
  • Problem solving techniques
  • Assessing potential solutions

Change Management


  • What is change?
  • Change drivers
  • Responses to change
  • Overcoming resistance to change

Conflict and Negotiation Skills


  • Conflict triggers
  • Managing conflict
  • Negotiation tactics and negotiating styles

ACEA® Assessment


Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant: ACEA®

Contact


Christian Russell

christian@executivesupportmedia.com

+44 (0)7980 697122

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GROUP OF 4 OR MORE?
We can bring ACEA® to you, anywhere in the world! Schedule an online or onsite class for your team/group! Contact us TODAY!

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