Introduction
- Personal introductions
- Course background
The Modern-Day Executive Assistant
- The journey
- Future skills
- Characteristics and qualities
Understanding Ourselves and Others
- Emotional intelligence at work
- Know your inter-personal style and how your behaviour impacts others
- Learn how to manage others
- DISC personality assessment
- Measuring your emotional intelligence
- Resilience
- Service orientation
Presentation Skills
- Overcoming fear
- Planning presentations
- Presentation preparation and tips
Organisations and Strategies
- The modern organisation
- Vision, mission and core values
- Corporate strategies
- Principles of planning setting goals and objectives
Performance Measurement
- Understand why organisations measure
- The balanced scorecard
- Measuring an Executive Assistant’s performance
Personal and Corporate Ethics
- Corporate social responsibility
- Personal ethics
- Corporate ethics
- Dealing with ethical dilemmas
Motivating Performance
- What motivates you?
- The 5 key motivation theories
- Maslow vs Herzberg
Project Management
- What is a project?
- Why projects go wrong
- The golden rules of project management
- Project management methodologies
- Work breakdown structures (WBS)
- Project estimating
- Project scheduling tools
- Controlling the project
- Status reporting
Risk Management
- What is risk management?
- Why organisations manage risk
- Barriers to effective risk management
- Risk quantification and measurement
- Risk response options
Stakeholder Management
- What is stakeholder management?
- Stakeholder mapping
- Managing different stakeholders
Quality Management
- Defining quality
- The cost of quality
- Quality planning
Time Management
- Definition of time management
- Multi-tasking
- The time management process
- Delegation
- Running effective meetings
Leadership Skills
- Understanding leadership vs management
- Building trust
- Developing influencing skills
- Assess your leadership competencies and learn how you can develop your strengths
Communication Skills
- Develop your ability to influence and communicate with others
- Communication strategies and techniques
- Listening skills
- Verbal and non-verbal communication
- Barriers to communication
Financial Awareness
- Financial accounting vs management accounting
- Understanding the 3 key financial statements
- Principles of budgeting
Critical Thinking & Problem Solving
- What is critical thinking?
- Problem solving techniques
- Assessing potential solutions
Change Management
- What is change?
- Change drivers
- Responses to change
- Overcoming resistance to change
Conflict and Negotiation Skills
- Conflict triggers
- Managing conflict
- Negotiation tactics and negotiating styles
ACEA® Assessment
Only those who successfully complete the examination and participate effectively in the course case studies will receive the Advanced Certificate for the Executive Assistant: ACEA®